Frequently asked questions
Clear answers for European buyers of genuine SKF products.
Delivery times, compliance documents, customs papers, landed cost and how we work with you. If your question is not covered here, your dedicated account manager is one message away.
- EU delivery
- 3-7 working days
- Reply to RFQs
- 1 working day
- Support languages
- EN · DE · PL
01
Delivery & stock
How fast can fast-moving SKF items reach my EU site?
Standard SKF part numbers are held in our bonded European warehouse, so fast-moving items typically reach EU customers within 3-7 working days.
Send us your part numbers and quantities and we will confirm availability and the expected delivery date in your quotation.
What about bulk orders and full-container programmes?
Bulk and full-container programmes ship directly from our Shanghai and Ningbo hubs. They suit distributors building a stable SKF stock programme and manufacturers who need scheduled deliveries.
Lead times for these shipments are agreed with you when the order is confirmed.
Which European markets do you serve?
Our core markets are Germany, Italy, Poland, Spain, the Netherlands and France, and we also supply customers across the wider EU market.
Which product families can I order?
- SKF industrial bearings: precision, heavy-duty, high-speed, stainless steel and hybrid ceramic.
- Sealed, split and special bearings: including insulated bearings for motors and generators.
- Units, housings and motion products: Y-bearing units, plummer block housings, linear guides, ball screws and linear bearings.
- Seals and lubricants: industrial seals, greases and automatic lubrication systems.
02
EN, CE & RoHS documentation
Which documents come with every shipment?
Every shipment is prepared with the documents European buyers are routinely asked for:
- EN
- ISO
- CE
- RoHS
- HS CODES
- EUR.1
- CERT. OF ORIGIN
Do you supply CE and RoHS declarations?
Yes. CE and RoHS declarations are provided for bearing units, together with EN and ISO certificates, so your quality and compliance teams have what they need on file.
Can I get material and heat-treatment reports and batch traceability?
Yes. Material and heat-treatment reports can be prepared for your order, and every part is supplied with batch traceability. Mention the reports you need when you send your RFQ so they are ready with the shipment.
03
HS codes & origin papers
Do your invoices carry the correct HS codes?
Yes. Each product line is declared with the correct HS code so that customs clearance in the EU runs smoothly and your own import records stay consistent.
Which origin documents can you provide?
We prepare EUR.1 and certificate-of-origin papers for customs clearance. If your customs broker requires a specific format or wording, tell us in your RFQ and we will align the paperwork before dispatch.
Will customs paperwork delay my delivery?
Items held in our bonded European warehouse are already in the EU, which is how we achieve 3-7 working day delivery for fast-moving part numbers. For direct shipments from Shanghai and Ningbo, the full document set is prepared in advance to support smooth clearance.
04
VAT & landed cost
Do you issue VAT-compliant invoices inside the EU?
Yes. We provide VAT-compliant intra-EU invoicing, so your accounting team receives invoices in the format it expects.
What does "transparent landed cost" mean?
Our quotations show the full cost of getting the goods to you, including VAT and duties, so you can compare offers on a like-for-like basis. For EU-based buyers there are no unexpected duties after delivery.
Is long-term framework pricing available?
Yes. For distributors, OEMs and maintenance contractors working under framework agreements, we can arrange long-term framework pricing combined with scheduled deliveries. You keep competitive supplier pricing while we manage the European-facing supply chain.
05
Account & RFQ process
How do I request a quotation?
- 01Send your part numbers and quantities through the RFQ form, by email or on WhatsApp.
- 02List any required documents, such as EUR.1, CE or material reports.
- 03Receive your quotation with availability, delivery time and landed cost.
- 04Confirm the order and we handle documentation, delivery and after-sales support.
How quickly will I get a reply?
Your account manager, Sofia, replies to RFQs within one working day.
Will I have a dedicated contact, and in which languages?
Yes. You get one dedicated account manager for your market. Support for RFQs, order handling and after-sales communication is available in English, German and Polish, in local time zones.
Can you help with application engineering questions?
Yes. We offer application engineering guidance aligned with European machinery and safety requirements, which is useful when you are selecting, replacing or retrofitting bearings on European sites.
Still have a question?
Talk to your account manager.
Share your part numbers, quantities and required documents. Sofia replies within one working day, in English, German or Polish.
Sofia
Account manager, SKFEU Bearings
- sofia@skfeu.com
- +852 57818449
- Website
- www.skfeu.com